At SpotLight, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy for most items.
Eligibility for Refund
To be eligible for a refund, the item must be:
- Returned within 30 days of the purchase date
- In its original condition, including all packaging and accessories
- Not damaged, used, or altered in any way
- Not a custom or personalized item
Return Process
To initiate a return, please contact us at [here] with your order number and reason for the return. We will provide you with a return authorization number and instructions for returning the item.
Customers are responsible for the cost of return shipping, unless the item was damaged or defective upon arrival.
Once we receive the returned item and verify its eligibility for refund, we will issue a refund to the original payment method within 7-10 business days.
Exchanges
We do not offer exchanges at this time. If you need a different size, color, or item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [here] within 7 days of receiving the item. We will provide instructions for returning the item and issue a replacement or refund, depending on the customer’s preference.
Refunds for Promotions and Sales
If you purchased an item on promotion or during a sale, the refund amount will be the discounted price paid for the item, not the full retail price.
If you have any questions or concerns about our refund policy, please contact us at here.